Telephoning in English

Телефонные разговоры по-английски.
Learnwell Oy, 2007
31 страница.Учебник телефонного этикета. Предлагает различные ситуации, и необходимые типовые фразы.
CONTENTS:
General
Telephone etiquette
Suggestions for…
Answering the phone, introduction
Asking for someone
Someone is not at the number you called
Transferring a call
The person has another call
The person is unavailable / availability
Asking someone to repeat information
Asking for the caller’s name
Asking a person to clarify their name
Messages
Starting andending a conversation
Answering services
Oral exercises
The international telephone alphabet
Number pronunciations & symbols
Oral exercises & discussions